Code of Conduct Consumer Guide
Registered migration agents are skilled people who must meet professional standards, follow the Code of Conduct and maintain up-to-date knowledge of migration law and procedure.
Your agent must be registered with the Office of the Migration Agents Registration Authority (OMARA), which ensures that only suitable persons are registered to provide immigration assistance. To check if a person is registered, visit OMARA’s website: www.mara.gov.au.
Migration Agents and the Code of Conduct
The Code of Conduct ensures that your registered migration agent will:
If you experience a problem with your registered migration agent you should try and resolve it with them. For help, contact OMARA. Making a complaint to OMARA will not affect your visa application.
Office of the Migration Agents Registration Authority (OMARA)
Under Australian law, OMARA:
OMARA cannot help you with your visa application or sponsorship, or order a refund of your fees from your registered migration agent.
More information can be found at www.mara.gov.au:
Check if a person is registered at MARA Website